1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and mobile number when you create an account or log in
• Delivery address and area when you place or schedule an order
• Order history, items ordered, and preferences
• Messages you send us via the Contact Us form or WhatsApp
• Payment-related information processed through our payment gateway partner (see Section 4)

2. How We Use Your Information

• To process, prepare, and deliver your orders, including scheduled deliveries
• To send order confirmations, OTPs for login, and delivery updates
• To respond to enquiries submitted via the Contact Us page or WhatsApp
• To improve our menu, website, and customer experience
• To comply with legal, tax, and regulatory obligations (including FSSAI and GST requirements)

3. Data Sharing & Disclosure

We do not sell your personal information. We share information only with:

• Our delivery staff/partners, to the extent needed to fulfil your order
• Our payment gateway partner (PhonePe), to process payments securely
• Service providers who help us operate the website (e.g. hosting, email/OTP delivery), bound to protect your data
• Government or regulatory authorities, where required by law

4. Payment Information

Payments on this website are processed through PhonePe. We do not store your card, UPI, or bank account details on our servers — this information is collected and processed directly by PhonePe under its own privacy and security policies. We only receive confirmation of whether a payment succeeded, along with a transaction reference.

5. Data Security

We use reasonable technical and organisational measures — including encrypted connections (HTTPS) and access-controlled systems — to protect your personal information from unauthorised access, alteration, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (such as tax record-keeping), resolve disputes, and enforce our agreements.

7. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for optional processing (e.g. promotional messages) at any time

To exercise any of these rights, contact us using the details in Section 10.

8. Cookies

Our website may use essential cookies/local storage to keep you logged in and to remember items in your cart. We do not use third-party advertising trackers.

9. Children’s Privacy

Our services are intended for users who are at least 18 years old or are using the website under the supervision of a parent/guardian. We do not knowingly collect personal information from children.

10. Contact & Grievance Officer

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Dr. Dixit Thali, Kothrud, Pune
Phone: +91 93092 08214
Email: support@drdixitthali.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.